Refund policy
We want you to love what arrives at your door. If something isn’t right with your order, we’ll make it right.
First Scent Guarantee
Fragrance is personal, and we know choosing a scent online isn’t always easy.
If the first full-size EMBUED scent you try isn’t quite right for you, contact us within 14 days of receiving your order at hello@embuedstudio.com and we’ll help you exchange it for another scent, once.
The First Scent Guarantee applies to your first full-size EMBUED purchase only and is limited to one bottle per customer. It does not apply to repeat purchases, additional bottles in the same order, or general change of mind.
You do not need to return the opened bottle unless we specifically ask you to.
Change of mind
Outside of our First Scent Guarantee, we’re unable to offer returns, exchanges or refunds for change of mind.
For hygiene and product integrity reasons, opened or used products cannot otherwise be returned.
Damaged, faulty or incorrect orders
Please check your order when it arrives. If your item arrives damaged, broken, faulty, or isn’t what you ordered, please contact us within 14 days of receiving your order at hello@embuedstudio.com with a photo of the item and your order number.
Once confirmed, we’ll offer a replacement at no additional cost or a refund to your original payment method, depending on your preference and your rights under Australian Consumer Law.
You won’t need to return a damaged or broken item unless we specifically ask you to.
Refunds
Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may take a few additional days to process the refund.
Your rights under Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and you may be entitled to a repair, replacement or refund if those guarantees are not met.
Questions? Email us at hello@embuedstudio.com.